OFRE EMMANUEL OFRE

Delivered timely first- and second-level IT support to staff, efficiently resolving complex hardware, software, and network issues to minimize operational disruptions.

Managed the full lifecycle of IT equipment, including installing, configuring, and maintaining computers, printers, and network devices, ensuring peak performance and longevity.

Proactively monitored and troubleshot LAN/WAN connectivity, achieving high system availability and seamless network access for all users.

Streamlined IT service delivery by effectively managing user support requests, coordinating system updates, and meticulously maintaining IT documentation.

Developed and maintained a critical personnel database using FileMaker Pro, enhancing data accessibility and streamlining HR and administrative processes.

Provided reliable day-to-day IT support for office systems and peripherals, ensuring continuous operation and minimizing technical interruptions for staff.

Executed comprehensive installation of operating systems, essential applications, and robust antivirus software, safeguarding system integrity and data security.

Assisted numerous users with diverse technical issues and performed routine system maintenance, contributing to a stable and efficient computing environment.

Maintained basic network connectivity for office operations, ensuring consistent access to shared resources and the internet.

Developed and maintained detailed documentation of all support activities, creating a valuable knowledge base for troubleshooting and future reference.