About
Detail-oriented IT Support Specialist with 5+ years of experience in maintaining IT infrastructure, resolving complex hardware/software issues, and ensuring seamless network operations. Proven ability to minimize downtime and enhance system availability, leveraging strong expertise in LAN/WAN, Windows OS, and cybersecurity practices. Drives efficient issue resolution and supports critical business operations through proactive technical support and strategic database management.
Work
Naval Dockyard Limited
|IT Support
Lagos, Lagos, Nigeria
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Summary
Provides comprehensive first- and second-level IT support, ensuring optimal system performance and user satisfaction for critical organizational operations.
Highlights
Delivered timely first- and second-level IT support to staff, efficiently resolving complex hardware, software, and network issues to minimize operational disruptions.
Managed the full lifecycle of IT equipment, including installing, configuring, and maintaining computers, printers, and network devices, ensuring peak performance and longevity.
Proactively monitored and troubleshot LAN/WAN connectivity, achieving high system availability and seamless network access for all users.
Streamlined IT service delivery by effectively managing user support requests, coordinating system updates, and meticulously maintaining IT documentation.
Developed and maintained a critical personnel database using FileMaker Pro, enhancing data accessibility and streamlining HR and administrative processes.
Covenant Plastics
|IT Support
Aba, Abia State, Nigeria
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Summary
Managed daily IT support for office systems and peripherals, ensuring smooth technical operations and user productivity.
Highlights
Provided reliable day-to-day IT support for office systems and peripherals, ensuring continuous operation and minimizing technical interruptions for staff.
Executed comprehensive installation of operating systems, essential applications, and robust antivirus software, safeguarding system integrity and data security.
Assisted numerous users with diverse technical issues and performed routine system maintenance, contributing to a stable and efficient computing environment.
Maintained basic network connectivity for office operations, ensuring consistent access to shared resources and the internet.
Developed and maintained detailed documentation of all support activities, creating a valuable knowledge base for troubleshooting and future reference.
Education
Covenant Polytechnic
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Higher National Diploma (HND)
Computer Science
Covenant Polytechnic
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National Diploma (ND)
Computer Science
Command Day Secondary School
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Secondary School
Languages
English
Certificates
DevOps
Issued By
NITDA
Cisco Certified Network Associate (CCNA)
Issued By
New Horizons
Cyber Security: Understand Threats and Prevent Attacks
Issued By
Alison
Skills
IT Support & Helpdesk Operations
IT Support & Helpdesk Operations.
Network Administration (LAN/WAN, TCP/IP, Routing & Switching)
Network Administration (LAN/WAN, TCP/IP, Routing & Switching).
Hardware & Software Installation and Configuration
Hardware & Software Installation and Configuration.
Network Troubleshooting & Performance Monitoring
Network Troubleshooting & Performance Monitoring.
Windows OS Support & System Maintenance
Windows OS Support & System Maintenance.
Cybersecurity Awareness & Threat Prevention
Cybersecurity Awareness & Threat Prevention.
Database Management (FileMaker Pro)
Database Management (FileMaker Pro).
User Account & Access Management
User Account & Access Management.
IT Documentation & Reporting
IT Documentation & Reporting.